Privacy policy

💬 Real People. Real Care.

“I was in touch with customer service about using the cards; they were prompt, helpful, and open to suggestions. Really impressive care from the Scenario Cards team.” - Subhshini

 

Your Privacy Matters

  • We understand how important it is to protect your personal information.
  • This Privacy Policy explains how Scenario Cards, operated by Watikkio B.V. (Registered in the Netherlands: 83885080), collects, uses, and protects your information when you visit our website or purchase our products.
  • We want you to feel confident that your data is safe, handled with care, and only used to create a better experience for you.


1. What This Policy Covers

  • This policy applies to your use of scenariocards.org (our “site”), on desktop, tablet, or mobile.
  • It describes how your personal data is collected, used, and shared when you visit or make a purchase.
  • We may update it from time to time to reflect new features, legal updates, or improvements to how we serve you.


2. What Information We Collect

We collect only the information needed to fulfill your order and improve your experience:

  • Contact details: Your name, email, address, and phone number.
  • Payment details: Processed securely by our third-party payment providers (we never store your full card number).
  • Order information: What you bought, your cart details, and order history.
  • Device data: Such as browser type, pages visited, and general location (for analytics).
  • Communication: Messages, feedback, or survey responses you share with us.
  • Images or content: If you voluntarily share these (e.g., testimonials or collaborations).

We may collect this directly from you, or automatically when you use our site (including via third-party data partners for US-based visitors, as detailed in Section 8). We do not knowingly collect personal data from anyone under 16 years old.



3. How We Use Your Information

We only use your personal data for legitimate purposes, including to:

  • Process and deliver your orders.
  • Communicate with you about your purchase or support requests.
  • Improve our website and product experience.
  • Send marketing updates (via explicit opt-in for EU/international visitors, or via opt-out marketing for US-based visitors identified through our online data partners).
  • Run promotions, surveys, or giveaways.
  • Comply with legal or accounting obligations.

We process your data under these legal bases:

  • Contract: To fulfill your order or provide requested services.
  • Legitimate interest: To improve services, prevent fraud, and conduct marketing where permitted by local regulations (such as US CAN-SPAM laws).
  • Consent: For marketing, cookies, and analytics (you can withdraw consent anytime).

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of every email or by emailing hello@scenariocards.org.


4. Sharing Your Information

We only share your data with trusted partners who help us provide our services:

  • Shopify: To power our online store. (Read their policy here: shopify.com/legal/privacy)
  • Payment processors: Like Stripe or PayPal, to securely handle payments.
  • Analytics & advertising tools: Google Analytics, Meta Ads, Microsoft Clarity, Klaviyo, and Triple Whale, to help us understand and improve how people find us.
  • Shipping & logistics partners: To deliver your order efficiently.

These partners are bound by strict data protection agreements and only use your information to perform their services. Some may process data outside the EU; when they do, we rely on EU Standard Contractual Clauses (SCCs) or equivalent safeguards.

We will never sell or rent your personal information to anyone.


5. International Transfers

We work with global partners and may transfer your data outside the EU. Whenever we do, we ensure it’s protected with privacy safeguards that meet GDPR standards.


6. How We Protect Your Data

We take your privacy seriously:

  • Your information is stored securely and encrypted where possible.
  • Access is limited to trusted staff and service providers.
  • We keep your data only as long as necessary to fulfill orders, comply with tax and accounting laws (up to 7 years), or improve services.
  • Marketing data is retained for up to 24 months after your last interaction, unless you unsubscribe sooner.
  • If a data breach ever occurs that may affect your information, we’ll notify you and the relevant authorities promptly.

 

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data.
  • Ask us to correct, delete, or restrict its use.
  • Object to certain processing or withdraw consent.
  • Request data portability (transfer to another provider).

To make a request, email hello@scenariocards.org. We aim to respond to all messages within 36 hours, and will fulfill any formal data-rights requests within 30 days, as required by law.


8. Cookies & Analytics

Our Site uses cookies to make your browsing smoother and help us understand visitor behavior. By continuing to use our Site, you consent to our use of cookies as described here. You can disable cookies in your browser, though some features may not function properly. We use the following tools:

  • Google Analytics
  • Facebook Ads
  • Microsoft Clarity
  • Klaviyo
  • Triple Whale
  • RetentionCom

For United States Residents Only:
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

You can opt out of personalized ads anytime via the Digital Advertising Alliance: https://optout.aboutads.info/


9. Third-Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices or content, so please review their policies when visiting them.


10. Updates to This Policy

We may update this policy to reflect new laws or changes in our practices. When we do, we’ll update the date on this page and notify you when required.


11. Contact Us

If you have questions about your personal data or this policy, please reach out to us at hello@scenariocards.org


Legal Note

This Privacy Policy is governed by the laws of the Netherlands and forms part of our full Terms of Service.


💛 To Conclude 

We built Scenario Cards on the same values that shape this policy: Honesty, respect, and genuine connection. If you feel aligned with that, start your own journey of meaningful conversations today.